I just purchased an Ohio History Connection membership, but I haven’t gotten an email with my digital card yet. When will I receive it?
- If you purchased your membership online, you’ll receive an email with your digital membership cards five (5) days after your purchase. This gives our staff time to process the membership.
- If it’s been more than five (5) days since you purchased your membership online and you still don’t have an email from us in your inbox, be sure to check your junk or spam folders. Sometimes our emails are routed there. You can also contact the Membership Department at [email protected] or 800.686.1545 to confirm that we have the correct email address for the Primary Member on the membership. You may also need to make [email protected] an allowed sender to your email account.
- If you purchased your membership at the front desk of the Ohio History Center, you will receive an email with your digital membership card five days after your purchase.
- If you purchased your membership through the mail, over the phone with the Membership Department or at one of our 50+ sites around the state, you will receive your digital membership card as soon as the Membership Department staff is able to process your membership application.
The other person on my membership didn’t receive their digital membership cards. Can you resend them?
The Ohio History Connection sends digital membership card emails to the Primary Member on a membership. The Primary Member will need to forward the email to the second person on the membership so that they can access their digital membership card.
How do I download my digital membership card or add it to my Apple or Google Wallet?
Simply click on the link to download your membership card that is included in your “Ohio History Connection Digital Membership Card” email.
When you click the link, you’ll be taken to a screen with options to print, download the card to your device or add it to your Apple or Google Wallet.
- When you click on the “Print Membership Card” option, you will be taken to a screen that will allow you to choose your printer and then print a copy of your card that you can take with you when you visit one of our sites. The printed version will include your name, membership level, expiration date and bar code.
- When you click on the “Download Membership Card” option, a PDF version of the card image will pop up. You can save this to your phone or tablet and pull it up when you visit one of our sites.
- When you tap on the “Add to Apple Wallet” option, you’ll be taken to your Apple Wallet. Tap “Add” at the top of the screen. Even if you don’t see a confirmation message, the card now appears in your Apple Wallet and you can pull it up when you visit one of our sites. PLEASE NOTE: YOU CAN ONLY SAVE TO YOUR APPLE WALLET FROM YOUR PHONE. This process will not work from your computer or tablet.
- When you tap the “Add to Google Wallet” option, you’ll be taken to your Google Wallet. Tap the purple “Add” button at the bottom of the screen. You’ll then see a screen with a big blue check mark on it, your membership card and a purple “View in Wallet” button. This means you’ve successfully added your card to your wallet. You can now pull up your membership card from your Google Wallet when you visit one of our sites. PLEASE NOTE: YOU CAN ONLY SAVE TO YOUR GOOGLE WALLET FROM YOUR PHONE. This process will not work from your computer or tablet.
I didn’t download my card and I can’t find the email with the link to access my card. What can I do?
No problem! Just contact the Ohio History Connection Membership Department at [email protected] or 800.686.1545 and we’ll resend the email to you.